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Nueva Mutua Sanitaria provides full access to the patient's medical information, along with expert medical guidance, through the following methods:

  • 1. Direct phone access to the expert medical team.
  • 2. Medical attention 24 hours a day, every day of the year.
  • 3. Support and guidance for the insured in making healthcare decisions, including:
    • Medical information in relation to illnesses, treatment options and methods of prevention.
    • Information on appointments and medication.
  • 4. Referral to emergency services if required.
    • Help understanding laboratory reports, medical terminology, test results and diagnoses.
    • Advice on the best centre and/or the specialist in the Nueva Mutua Sanitaria medical team to help treat your health problem.